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FAQ

Order Status

When will my order ship?

Will I get notified when my item(s) ships?

How do I change quantities or cancel an item in my order?

Where is my item?

When will my backorder item(s) arrive?

Answers:

1. When will my order ship?
In most cases our merchandize will be shipped out in 1-2 days. Also, after placing your order, you may click the "My Account / Order Status" link on our website to track the status of your order. You will receive a shipment confirmation e-mail when your order has shipped from our warehouse, which contains your tracking information, within 24 hours of shipment.

2. Will I get notified when my item(s) ships?
Yes. Once your package has been shipped from our warehouse, a confirmation email will be sent to you, alerting you of the impending delivery and providing you with a delivery confirmation number, which can be used to check the status of your delivery.

3. How do I change quantities or cancel an item in my order?
Click the " My Account / Order Status" link on our website to view orders you have placed. Log in to your account and then click the " Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, that order is no longer editable, and changes to the quantity are not permitted. You may contact us to make a request to modify your order, however we can not guarantee that requests will be fulfilled if order is already in processing or has shipped.

4. Where is my item?
Once your package has been shipped from our warehouse, a confirmation e-mail will be sent to you, alerting you of the impending delivery and provide you with a delivery confirmation number, which can be used to check the status of your delivery. You can also click the "My Account / Order Status" link on our website to track your order status. Be sure that all of the items in your order have shipped already. If your packages each show a status of "delivered", and you still cannot determine their location, please contact a customer service representative.

5. When will my backorder item(s) arrive?
There are times when an item has completely sold out or there is a quality control issue and we are unable to ship it out. Those items can be placed on backorder and we will ship them out from our warehouse the moment they become available to us again. An estimated date of availability will be provided to those that have an item on backorder, and they will be notified via e-mail once their backorder item has shipped from our warehouse. If you have an item on backorder and no longer wish to keep it, please contact us so that the appropriate actions can be taken.


 

My Account

How do I create an account?

How do I edit/view my account information?

I forgot my password.

Answers:

1. How do I create an account?

Then simply follow the prompts to complete setting up your account. Your information will never be sold to any other company and is kept completely private. Please review our Privacy Policy for more information.

2. How do I edit/view my account information?
Click the " My Account / Order Status" link on our website to view your account information. Log in to your account and select the appropriate link to edit your account information.

3. I forgot my password.
Click the "My Account / Order Status" link at the top right-hand side of our website. Under the login box you will see a link that says "Forgot your password? Click here." Click on that link and an e-mail will be sent to the address provided in your account containing your password.


 

Shipping and Returns

Are there any shipping restrictions?

Can I combine shipments of more than one order?

How can I return/exchange a product or get a refund?

What are your shipping policies?

How much is my shipping?

Will I be able to track my shipment?

An item is missing from my shipment.

What do I do if I received the wrong product in my shipment?

What is your return policy?

Answers:

1. Are there any shipping restrictions?
Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. In addition, some items too big to ship to a P.O. Box must be shipped to a street address. You will be notified while placing your order if we are unable to ship specific items to the address you have selected.

2. Can I combine shipments of more than one order?
Yes, we do offer combined shipping on multiple orders. Please Contact Us in order to combine shipping for multiple orders. Please have your order number(s) and information readily available, so we may assist you in a timely manner.

3. How can I return/exchange a product?
Return Policy:

Before returning a product to our Returns Processing Center, please call (626) 478-5597 or email service @ UBargainMall.com for an RMA(Return Merchandise Authorization) number and shipping instructions. All returns must receive a RMA before being returned.

We accept returns for exchange or refund 30 calendar days after delivery of the product. Items must be in "new, unaltered, and unused condition." Returns will only be honored to orders that are:

  • Without showing signs of wear or damage in any way.
  • Within 30 calendar days of the delivery date (after 30 days no returns are allowed).
  • Not a special order or a custom order.

If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately. Items that are defective and shipped from us, or items that you did not order but received from us, the customer will NOT be charged a return shipping fee, and defective items will be replaced for FREE!

4. What are your shipping policies?
Our available shipping options and your exact shipping and handling charges (and any applicable taxes) will be displayed during checkout.

We process customer orders within 1-2 business days (Monday-Friday) before shipping out merchandize. In most cases, we process your order on the same day as order has been placed.

We guarantee any order received before 2pm each day will be shipped out the same day unless customer instructs otherwise. Normally shipping starts almost immediately after the order processing is complete. However, there are some instances where processing may take longer than normal, in which case you will be notified if there is any delay in the order.

Our customer will receive notice by e-mail once their order is shipped. Orders shipped will be provided with tracking/delivery confirmation information

We ship via Standard Shipping using one of the following methods: USPS First Class Mail, USPS Priority Mail, USPS Parcel Post, or FedEx Overnight, FedEx 2nd Day delivery and FedEx Ground. The shipping methods are selected by our Customer Service & Delivery Team with best available freight rates at the time of order shipment. International shipments may take longer due to destination country's custom clearance rules and regulations. UBargainMall.com is not responsible for any fees incurred for customs charges. All shipping fees including possible customs charges are payable by the customer.

5. How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page, where you will be offered Shipping Method choices and their prices.

6. Will I be able to track my shipment?
Yes. Once your package has been shipped from our warehouse, a confirmation e-mail will be sent to you, alerting you of the impending delivery and provide you with a delivery confirmation number, which can be used to check the status of your delivery. You can also click the "My Account / Order Status" link on our website to track your order.

7. An item is missing from my shipment.
Click the " My Account / Order Status" link at the top right-hand side of our website to track your order status. Be sure that all of the items in your order have shipped already. If your packages each show a status of "delivered," then please contact customer service for assistance with your missing item(s).

8. What is your return/refund policy?
Please see our Terms & Conditions for complete details regarding our return policy.


 

International Shipping

Do you ship to my country?

When will my order ship and what are my shipping charges?

Answers:

1. Do you ship to my country?
Please create an account by clicking the "My Account / Order Status" link on our website. During sign up, we will ask for your shipping address details (including country).

2. When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page, where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you (order processing generally takes 1-2 business days, unless otherwise noted).

NOTE: Item or shipping and handling fees do not include any Custom/Tariff/Duty Fees. These fees are the responsibility of the buyer. Please check with your country's customs office to determine what these additional costs will be prior to ordering. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Do not confuse them for additional shipping charges.


 

Guarantees

Low Price Guarantee

Privacy Policy

What kind of security does your website offer?

Answers:

1. Low Price Guarantee
It is our commitment to provide you with the best value, at the best and BARGAIN price. We value your business and strive to keep our prices low, and SAVE you money!

2. Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

3. What kind of security does your website offer?
This website is protected with SSL (Secure Socket Layer) encryption, the highest standard in Internet security.


 

Pricing and Billing

Do I have to pay sales tax?

I have a question about my charges.

What are my payment choices?

How can I get a copy of my receipt/invoice?

When will my credit appear on my account?

When will my credit card be charged?

Answers:

1. Do I have to pay sales tax?
You only have to pay sales tax if you are located in the state such as California where internet sales tax is collected.

2. I have a question about my charges.
Click the "My Account / Order Status" link on our website to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for assistance.

3. What are my payment choices?
To pay for your purchase, you can use either PayPal, a major credit/debit card (Visa, MasterCard, American Express, or Discover), a money order, a check, or a gift certificate. Please note that money orders and checks will have to be cleared before the order can be fully processed and shipped out. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

4. How can I get a copy of my receipt/invoice?
A copy of your invoice is e-mailed to you after the completion of your order, and again once your order has shipped from our warehouse. If you cannot locate those e-mails, click the " My Account / Order Status" link at the top right-hand side of our website to pull up your account options (you must log in to your account to view these options). Then select the link "Print invoices" in order to print the order invoice you want.

5. When will my credit appear on my account?
Credits usually take 7-10 business days from the time they were initiated. If after 10 business days your account has not been credited, please contact customer service.

6. When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s). PayPal payments will be charged at the time of checkout. An invoice is e-mailed to you once the checkout process has been completed.


 

Buyer's Guide

How do I buy/redeem a gift certificate?

How do I find my product?

How do I navigate the site?

Answers:

1. How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here . If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

2. How do I find my product?
To find the product(s) you are looking for, you may (1) use the navigation menus on the top, left, and bottom of our website; or (2) type a keyword into the SEARCH box in the upper right-hand corner of the website. If you have any trouble locating a product, feel free to contact customer service for assistance.

3. How do I navigate the site?
To navigate this website, simply click on a category you are interested in. The categories are located on the top, left, and bottom of our website.

QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You will notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand," whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow."

You may also type a keyword or product SKU number into the SEARCH box (located in the upper right-hand corner of the website) to quickly find a specific product. If you experience any trouble locating a product, feel free to contact customer service for assistance.